Download Think Like Your Customer - A Winning Strategy to Maximize by Bill Stinnett PDF

By Bill Stinnett

How to catch shoppers via studying to imagine the best way they do

The commonest criticism invoice Stinnett hears from his company consumers is that would-be owners and providers "just do not comprehend our business." In imagine Like Your client , Stinnett explains why the most important to touchdown company shoppers is to benefit to contemplate the issues executives and company vendors take into consideration and know the way they make complicated purchasing decisions.

Drawing upon his years of expertise as a Fortune 500 advisor, he deals revenues and advertising pros a strong framework for figuring out the interior workings of a enterprise; understanding what motivates its executives and impacts their procuring judgements; choosing a company's organizational constitution and decision-making psychology; and utilizing that info to strengthen a profitable procedure for influencing how and why the client buys.

In addition, you receive:

  • Solid advertising insights added in a enjoyable, breezy type through a most sensible company advisor and seminar chief
  • Expert the way to maximize the price and profitability of relationships with company consumers and shoppers

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Extra info for Think Like Your Customer - A Winning Strategy to Maximize Sales by Understanding How and Why Your Customers Buy, 2005

Sample text

Because of this fact, the potential consequence of inaction is often the most reliable Action Driver of all. If we can identify a consequence that matters enough, to enough of the people involved in the decision, the likelihood of that decision going our way is substantially increased. ' As we converse with customers and learn about their goals and objectives, we can look for Consequence by asking questions beginning with 'What if . . ' 'What if you just did nothing? ' 'What if you put this off another month?

A design engineer, for example, may perceive our solution as a means of improving his ability to collaborate with the manufacturing department, thus making his job much easier. His perception of value will be combined with that of the controller who may see our solution as an unnecessary luxury and an unjustified expense. The collective perceived value is based on the average perception of all of the people involved. A perception of value is not static. It changes over time, and it can change rapidly with the introduction of new information or when framed in a new context.

When a company is faced with a complex buying decision that may involve multiple decision makers and influencers, it is actually the collective perceived value of all the individuals involved in a decision that will ultimately be weighed against the money we ask them for. A design engineer, for example, may perceive our solution as a means of improving his ability to collaborate with the manufacturing department, thus making his job much easier. His perception of value will be combined with that of the controller who may see our solution as an unnecessary luxury and an unjustified expense.

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