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Extra resources for Supporting Users And Troubleshooting Desktop Applications on a Microsoft Windows Xp Operating System (70-272)

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When was the last time you installed new hardware? b. How long have you been a subscriber with us? c. Have you recently installed or switched over to a new e-mail client? d. Have you opened any suspicious attachments? e. When did you last clean up the computer with Disk Cleanup? 3. Decide where to look first for answers to the scenarios listed here. Match each question on the left to the appropriate choice on the right. 1. After a recent upgrade to Windows XP Professional, a user’s scanner no longer functions as it should.

Put them in the correct order. 1. Inform the user to open Outlook Express, click Tools, click Options and, on the Security tab, make the appropriate changes. 2. Ask the user what operating system he uses, if any new software or hardware has been installed, if he has switched e-mail clients recently, and other pertinent questions. The user informs you he recently installed a new printer, he uninstalled a screen saver, and he installed Service Pack 1 last weekend. 3. Take a few minutes to inform the user about the maintenance features of Outlook Express including using Clean Up Now.

Routine maintenance can be quite useful in keeping a computer running properly, it can actually prevent problems, and it can even enhance performance. Using Disk Cleanup Disk Cleanup is a safe and simple maintenance tool that users can employ to keep their computers running smoothly. Disk Cleanup searches the drives on the com­ puter and then shows the user temporary files, Internet cache files, and unnec­ essary program files that the user can safely delete. Deleting these files frees up space on the hard disk, which helps the computer run faster and more efficiently.

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