By Peter R. Day (Auth.)
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Additional resources for Communication in Social Work
In saying that she was required to inquire about Mrs. Mead's situation she was hinting that she had the support or sanction of authority for her inquiry. She was also saying that she was checking whether the exemption from financial contributions for John's case should continue. It seems that Mrs. Mead receives this message since she seems to k n o w that she could be required to take John back. It is evident that past experience is an important factor here. The social worker does not respond by asking Mrs.
Mead as a bad mother. I think that it is easy to feel irritated by Miss Cross, as Mrs. Mead did. One's instinctive reaction can be to say that Miss Cross was a "bad" social worker and that this was a "bad" interview. This kind of instinctive reaction to the message contained in the account of the interview carries the danger that, because we feel unsympathetic towards the social worker, further attempts at understanding the situation may be blocked. You may not share this reaction. You may find other cues in the evidence which lead you to see the situation differently.
They are not only exposed to information opinions and attitudes obtained from people with w h o m they are in face-to-face contact. They also make use of other means of communication such as books, comics, radio and television. Because much that is written about the 50 Communication in Social Work supposed influence of the mass media on children says or implies that it is adverse, the benefits may be overlooked. Children and adults may benefit from being better informed than they were before, for example.